Returns, Refunds and Shipping

Our 30 day return option

This policy applies to Blue Hill Foundry orders and, when activated, other stores unless their displayed terms are more favorable. Contact us within 30 calendar days after delivery if you change your mind. You pay return postage. Return the complete order in like-new condition with all supplied parts; careful inspection is allowed. Please use the original packaging if available, or equally protective packaging. There is no restocking fee.

Start through your private order conversation or contact@makefew.com, giving your order number and what you would like to return. We will provide the return address and instructions. Do not send a return to a public contact address without confirmation. Send the authorized return within 14 calendar days after receiving instructions and keep proof of postage. If our response is delayed, your timely request still counts.

For an eligible complete-order return, we refund the original order total, including original shipping or delivery charges and associated tax. Your separately purchased return postage is not refunded for a change of mind. This voluntary option does not cover buyer-caused damage, missing parts or substantial use. We will explain any refusal; ordinary opening of packaging alone does not end your rights.

Damage defects wrong items or missing deliveries

Contact us as soon as you notice a problem. Describe it and, where practical, provide photos without including sensitive information. The 30-day change-of-mind window does not shorten any rights for faulty, misdescribed or undelivered goods or under an applicable warranty. Do not keep using a product you believe is unsafe; ask us for safe return instructions.

For a confirmed seller or fulfillment error, we cover reasonable required return postage or provide a prepaid label. We will offer the refund or other remedy required by law; we may agree with you on a replacement when one is available. You do not have to accept store credit instead of a refund you are entitled to receive. A carrier investigation will not be used to withhold a remedy that is due.

Cancellation before dispatch

Ask to cancel promptly using the order conversation or contact email. We accept cancellation while the order has not been physically handed to the carrier or delivered locally, and refund the order total. Buying a label alone is not dispatch. If actual dispatch has already occurred, the return process applies. We will confirm the outcome rather than assume a message reached fulfillment in time.

Refund timing and method

We aim to assess a returned order within five business days after it arrives and initiate an approved refund within five business days after approval. We will act sooner when law requires. Refunds normally go through PayPal to the original payment method; the payment provider or bank controls when the credit appears. We will send confirmation. Contact us if you cannot find it.

We do not deduct Makefew or payment-processing fees from a refund owed under this policy. If you need help with fewer than all units, an inaccessible payment method or an existing provider dispute, contact support for a coordinated resolution. We will not issue duplicate refunds for the same amount, require a favorable rating, or make you waive statutory or payment-provider rights.

Shipping and support

Where and when we deliver

We accept only the destinations and delivery methods available for the product at checkout. International shipping is not offered at launch. Local-only listings specify the eligible ZIP codes and delivery terms; entering a ZIP code does not validate a street address. Provide a complete address and contact us promptly about corrections. An address change may require cancellation and a new order with recalculated charges.

The listing and checkout state the handling or dispatch promise and shipping or local delivery charge. Handling time is the time before dispatch; carrier transit estimates start afterward and are estimates unless expressly guaranteed. We sell completed goods, but still need the disclosed time to check and pack them. A shipping-label notification alone does not mean the carrier has the package.

When an order is delayed

If we cannot meet the promised dispatch time, we will tell you by that deadline, give a revised date where reasonably possible, and offer a choice to wait or cancel for a full refund. Our policy is to obtain your affirmative agreement before keeping an order beyond its promised dispatch date. If we do not obtain agreement, we cancel and refund. A further delay requires a further choice. If we cannot fulfill the order, we cancel and refund promptly. We do not silently substitute a product.

Keep your order confirmation and use its private link for updates and tracking when available. For a late, lost, damaged or incorrectly delivered parcel, contact us. We will review the carrier record and the circumstances with you. A tracking scan is evidence, not an automatic rejection of your claim. We do not make your only remedy a claim against the carrier.

Getting help

For order questions, use the conversation on your private Makefew order page. Marketplace conversations take place on Makefew; notification emails link back to them. For platform support, a lost link, returns or an escalation, email contact@makefew.com. Include an order number if you have one, but never include card numbers, passwords, security codes or recovery codes.

We aim to send a first human response within two business days, Monday through Friday excluding US federal holidays. Resolving a complex issue may take longer; we will explain the next step. This target is not a limit on your cancellation, refund or other legal rights. If you are dissatisfied, ask for review by the operator of Makefew.

Who is responsible

Blue Hill Foundry, LLC operates Makefew and sells Blue Hill Foundry’s launch products. An activated independent store remains responsible for its own products and orders; Makefew provides escalation and retains its own legal duties. A person remains responsible for refund, privacy, safety and dispute decisions. We may ask for information reasonably needed to verify a request, but will not require you to reveal authentication secrets. We will not ask you to close a payment dispute as a condition of considering help.

The return provisions of this policy explain available remedies. Do not use the support inbox for emergencies. If a product appears unsafe, stop using it and contact us with the order and product details so we can investigate and provide instructions.